On October 2, tens of thousands of Bank of America customers faced a widespread network outage, causing many to be unable to access their accounts or see a $0 balance. The issues began around 16:26 UTC and peaked 15 minutes later when nearly 18,000 people reported difficulties, according to Downdetector data.
Around 98% of complaints were related to mobile and online banking services. While Bank of America did not officially release a statement, comments to CNN suggested the problem had mostly been resolved. However, some customers disputed this, claiming that access to accounts was still unavailable.
Some customers expressed dissatisfaction, noting that their balances showed $0, while debts remained unchanged. One customer sarcastically remarked: "My money is gone, but my debts are still there."
This incident has led to increased calls for financial decentralization, with Bitcoin supporters using the case as proof of the need to store funds outside of banks.
